Question 1

What can we set up for a campaign?

Accepted Answer

You can define what good looks like for each campaign, including the store areas to check, reference images, and the details your team should look for. Retailens includes 14 standard store areas to start, with room to shape the experience around your business.

Question 2

How do we make sure the right teams see the right work?

Accepted Answer

Campaigns can be directed to the regions, partners, and stores they apply to. Each team sees the work relevant to them instead of one long list meant for everyone.

Question 3

Can teams answer questions as well as share photos?

Accepted Answer

Yes. A campaign can include a short questionnaire alongside the photo task, or stand on its own. Teams can answer simple yes/no, written, date, or number questions and complete each part in the order that works best for them.

Question 4

How do store teams share updates?

Accepted Answer

Store teams choose a campaign and location, answer any questions, and take or upload photos of the areas that matter. Their progress is saved as they go, so the process works on the shop floor and does not require everything to be completed at once.

Question 5

Can someone leave a task and come back later?

Accepted Answer

Yes. Unfinished work can be picked up again later. After the evidence is sent for review, it is kept as a clear record of what was submitted.

Question 6

Does AI replace our review team?

Accepted Answer

No. AI helps spot patterns and possible issues in submitted photos. Your team still decides what is acceptable, adds context, and determines what should happen next.

Question 7

How do teams see what needs attention?

Accepted Answer

Teams can see progress, results, feedback, trends, and store or partner comparisons in one place. That makes it easier to focus time on the locations and issues that need it most.

Question 8

Can people leave notes and follow up?

Accepted Answer

Yes. Teams can leave notes on reviewed photos, add supporting images, and continue the conversation. Follow-up reminders can stay visible until the issue is resolved.

Question 9

Can teams learn from stores doing it well?

Accepted Answer

Yes. The gallery gives teams a place to browse strong examples from across the network. Sharing is controlled by your team, so the right examples can be made visible without opening everything to everyone.

Question 10

What updates do people receive?

Accepted Answer

Retailens supports campaign updates, reminders, results, and feedback. Once a campaign is reviewed, partners can see the outcome and the guidance connected to their stores.

Question 11

Who is Retailens for?

Accepted Answer

Retailens brings together central teams, regional teams, partners, and store teams. Each person sees the campaigns, stores, photos, results, and conversations that are relevant to their work.

Question 12

Can Retailens work for different kinds of businesses?

Accepted Answer

Yes. Because you define the areas and standards that matter, Retailens can support apparel, beverage and CPG, supermarkets, restaurants, and other distributed retail businesses.

Question 13

How does pricing work, and what happens after I request a demo?

Accepted Answer

Pricing is annual and based on the number of stores in your network, not the number of users. Book a demo opens the Outlook booking page so the team can talk through the right fit.

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